...do we have a progressive consumer protection environment in The Bahamas

Consumer protection in The Bahamas

Consider This...

BY PHILIP C. GALANIS

An educated consumer is our best customer. – Sy Syms

In the 1980s, in an effort to educate TV viewers, clothier Sy Syms frequently reminded his audience that, “An educated consumer is our best customer.”  He was a pioneer in consumer education and empowerment and persons like consumer advocate Ralph Nader were also well known for protecting the average consumer.

This week, we would like to Consider This... do we have a progressive consumer protection environment in The Bahamas?

Consumer protection laws

Consumer protection is often provided by laws and organizations that are designed to ensure consumers’ rights and to foster fair trade competition and the free flow of truthful information in the marketplace.

Consumer protection laws are designed to prevent businesses from engaging in fraudulent or unfair practices that would enable them to gain an unfair advantage over competitors or to mislead consumers.  Governments often use consumer protection laws to regulate businesses from such practices or to protect the rights of consumers.  For example, the United Kingdom has several statutes to protect consumers in specific areas of consumer credit and contract terms.  The Australian Competition and Consumer Commission, along with individual state consumer affairs agencies, are responsible for consumer protection.  Germany has a federal Cabinet minister who is responsible for consumer rights and protection.  In India, the Consumer Protection Act of 1986 governs consumer protection.  The Bahamas Parliament passed a Consumer Protection Act of 2006 which is intended to provide consumers who are disadvantaged by exorbitant prices, substandard products and the unscrupulous practices of merchants and service providers with a forum to have their complaints addressed on a timely basis by a consumer protection commission.  The law requires merchants and service providers to be more accountable and ensures that in their dealings with consumers, value is exchanged for goods and services provided.

The Bahamian experience

Today there are many areas where consumer protection can be greatly enhanced in The Bahamas.  For example, in the area of commercial banking, we are familiar with the practice of some banks overcharging their customers for various “services” of which consumers are unaware until they are referred to the fine print in the bank mandates – a document that 99.9 percent of consumers fail to read or understand when opening bank accounts.  In some circumstances, when called out, commercial banks have had to reverse such charges.  Unless the vigilant consumer closely scrutinizes his bank statement, he could end up paying excessive charges that are neither substantiated nor justified.

Then there is the famous “float”.  Notwithstanding the introduction of an automatic check clearing system, it is commonplace for commercial banks to hastily withdraw funds from customers’ accounts, while simultaneously placing a “hold” on deposited funds for several days.  The consequence is that this practice puts the customer’s account into overdraft, resulting in bank charges of as much as $25 for having “insufficient funds” on the account because the deposited funds were still “on hold”.  Unfortunately there is absolutely no one to whom the consumer can turn for relief from this practice, not even the Central Bank.

Then there are well-known cases where many consumers have experienced enormous encounters with essential service providers, especially in the areas of telephony and electricity.  Since our telephone company, BaTelCo, was “given away” by an incompetent government on the ill-conceived advice of equally incompetent advisors, the delivery of quality service by that public corporation has drastically deteriorated.  Prior to that ill-fated sale of one of our most precious national assets, BaTelCo was managed by Bahamians and, while there were intermittent complaints about the delivery of quality of service, the experience of the “new and unimproved” BTC is now nothing short of cataclysmic.  It is virtually impossible to complete a cellular call without that call dropping off the network.  And never before in the history of telephony in The Bahamas have landline consumers experienced such difficulty in placing simple local calls or obtaining timely service when experiencing problems.  To whom can the consumer turn for protection?  The theoretical answer is URCA, but the practical answer is “not a soul”.  There is no penalty, no protection and no compensation.

In the past two years, in the wake of the historically worst-managed capital project in the life of our Commonwealth, namely the New Providence Road Improvement Project, we have repeatedly experienced electrical blackouts, ostensibly from road workers who accidently and inadvertently cut power lines while trenching our roads.  This has resulted in thousands of man-hours in lost productivity in a myriad of businesses and incalculable inconvenience to individuals and households.  From whom can consumers so affected seek redress for the lost hours of work, the damage to appliances and the general disruption of life resulting from such “accidents”?  In truth and in fact, the answer is “no one”.  There is no consumer protection.

Cable TV and Internet service might not quite qualify as essential services, although some might argue to the contrary, but we are all familiar with the repeated disruptions that many consumers experience from Cable Bahamas.  Again, it is very difficult to expect any real satisfaction for such disruptions from the agency that is supposed to protect consumers from abuses by the cable company. URCA, which does little to compensate consumers from telephone company abuses, performs an equally deplorable job in protecting cable TV and Internet consumers from poor service.

Then we have regulated products such as food and fuel.  There are certain foods that are price-controlled at our food stores.  The real question that an educated consumer should ask is whether the Price Control Commission methodically monitors foods that are subjected to price control.  It is extremely rare that we hear of food stores being sanctioned for pricing breaches by the Price Control Commission.  Is this because the food stores are virtually compliant or have they been able to circumvent the price control regime?  It is not an exceptional experience for consumers to observe vastly different prices on various food items.  Is this also the case with respect to price-controlled items?

The price of fuel is also regulated and importers and end-service providers are allowed to earn pre-determined margins.  Who monitors the pricing behavior of service providers to ensure that the consumer is not being gouged at the fuel pump?  We do not frequently, if ever, hear of any violations of the established margins by fuel merchants or of any penalties imposed for attendant breaches.

Finally, the Bahamian consumer needs protection relative to local food production and distribution.  In the absence of any sanitary and phytosanitary standards relative to the production of food, plants and vegetables, the all-important question of food safety will remain elusive at best and questionable at worst.  One of the benefits of the country’s accession to the World Trade Organization (WTO) is that such standards must be established.  However, until those standards relative to food, plant and vegetable production, harvesting and distribution are implemented and enforced, consumers will never know just how safe the food is that they are consuming.

Conclusion

It is vitally important for all Bahamians to be educated and vigilant about our rights as consumers and to whom we can turn for abuses or violations to be redressed.  Until we become educated consumers, we will not be good customers.  Instead, we will indeterminately wander and wallow in the quagmire of ignorance and abuse.  We must no longer put up with things we should not even tolerate for a moment.  We must become empowered to not only stop those abuses for ourselves but end them for each and every Bahamian consumer.

 

• Philip C. Galanis is the managing partner of HLB Galanis & Co., Chartered Accountants, Forensic & Litigation Support Services.  He served 15 years in Parliament.  Please send your comments to: pgalanis@gmail.com

April 15, 2013

thenassauguardian

Caribbean Blog International

Mixed Reviews In The Bahamas on PetroCaribe initiative

The concerning consensus is that more consultation is needed between the government, the three major oil companies, and retailers in The Bahamas on the PetroCaribe agreement 

Oil Deal Gets Mixed Reviews

By Candia Dames

candiadames@hotmail.com

Nassau, The Bahamas

4th July 2005

Players in the local oil-providing sector have mixed reviews on the recent signing of the PetroCaribe initiative, which promises to cushion Caribbean nations – including The Bahamas – from skyrocketing fuel costs.

But there is consensus on the fact that more consultation is needed between the government, the three major oil companies, and retailers.

Oil companies are seeking clarification on the whole deal, said Troy Simms, country/sales manager at Esso.

"We feel we should be an advisor to the government on this considering the experience we have locally and of course across the globe," Mr. Simms said.

"This is a pretty important change that’s being put on the table.  We really want to make sure that it’s being discussed with a lot of rigor to make sure that the government is fully aware of the risks."

Texaco’s manger, Raymond Samuels was out of town, but another executive at the oil company said that Texaco is also eager for dialogue on the initiative.

The executive said up to now, Trade and Industry Minister Leslie Miller has "not been open with us" about the plan.

Under the plan, signed by regional energy ministers and other leaders in Venezuela last Wednesday night, Petroleos de Venezuela, the state oil company, will pick up 40 percent of the cost if oil is selling at more than $50 a barrel.

Venezuela has also promised that additional concessions would become available should prices reach $100.

Petroleos de Venezuela has also announced that it would also pay for oil shipment costs, and help to construct storage facilities throughout the region.

It’s a plan Minister Miller said last week would result in "tremendous savings" on electricity and cooking gas bills and at the gas pumps.

It would be welcome news, said Gardner Dawkins, president of The Bahamas Petroleum Retail Association.

"I think it will be good news for both the retailer and consumers," he told The Bahama Journal.  "We’re hoping that we’ll be buying fuel at a lower price.  Therefore, passing the savings on to the consumers."

Minister Miller has said those savings would be significant – up to $20 million in savings for BEC annually, and at least $1 in savings on a gallon of gasoline, which is now approaching $4.

Mr. Simms, the Esso manager- said that the company is not sure of the likely impact PetroCaribe would have because it has not yet received details of the agreement.

Petroleos de Venezuela has agreed to ship fuel directly to Caribbean nations like The Bahamas, which have signed the agreement.

Asked whether this would be something Esso would welcome, Mr. Simms said, "There’ve been some concepts discussed and we continue to wait for some details.  One thing that the proposal seems to implicate is that there would be a single source of supply and this appears to be with the Venezuelans."

He said there are risks in having a single source of supply and Esso’s primary concern would be about reliability of supplies.

"If we can’t get the product when we need it, it’s going to have a detrimental impact on the business," Mr. Simms said.

He added that his impressions of how the whole arrangement would work is that the government would become the middleman.

"We need to fully understand how this would be implemented because this is a very complex and sophisticated supply system that’s now in place, that has been successful for so long.  We have a lot of experience…the industry can handle unexpected changes and delays," said Mr. Simms, while stressing that the supply of oil to a small country like The Bahamas is a complex and costly undertaking.

"The folks in our industry have learnt over many, many years how to do this efficiently and be reliable.  We need to be able to deliver petroleum products in a very safe and reliable manner."

Mr. Simms said that it’s much too soon to even speculate on how the PetroCaribe is likely to impact profits of local oil companies.

In his interview with The Bahama Journal last week, Minister Miller also said that the government expects to take another look at the operating margins in the industry.

Mr. Dawkins said this is something that retailers will fight.

"Our margins are what we survive on," he said.  "The price of the gasoline will not change what our margins are."

He added that PetroCaribe would have more of an impact on the wholesalers because they are the ones who will be buying from PetroCaribe or the national energy corporation.

"So therefore we as the retailers will still be at the mercy of the wholesalers who we will be buying products from," Mr. Dawkins added.

He disagreed that PetroCaribe will be risky business.

"The oil companies, of course, are not going to be too happy with it," Mr. Dawkins said.

The Bahamas Signs Petrocaribe Initiative

The primary thrust of the initiative, known as Petrocaribe, is to eliminate the middlemen when it comes to the purchase of fuel and fuel-related products

Oil Deal Sealed

By Candia Dames

candiadames@hotmail.com

Nassau, The Bahamas

1st July 2005

Bahamian consumers are expected to soon experience significant savings on energy costs as a result of a new deal sealed in Venezuela on Wednesday night, which is designed “to build a regional oil alliance and distribute fuel more cheaply in the Caribbean.”

Minutes after arriving from a high-powered energy summit in Puerto La Cruz on Thursday, Minister of Trade and Industry Leslie Miller declared that the agreement was a significant and historic one.

He also explained that the primary thrust of the initiative, known as Petrocaribe, is to eliminate the middlemen when it comes to the purchase of fuel and fuel-related products.

One of the ways Venezuela proposes to keep oil costs down in the region is to use its tanker fleet to transport oil instead of privately owned tankers.

"For The Bahamas, [The Bahamas Electricity Corporation] can realize a savings of no less than $10 million to $15 million per annum in their fuel costs," Minister Miller told The Bahama Journal.

In addition to that, BEC, which last year spent in excess of US$100 million for its fuel costs, can now get the benefit of getting 40 percent of the fuel on credit from Petrocaribe, he said.

"BEC can get rebates on fuel and at tremendous savings," Minister Miller said.

"If BEC were to purchase $20 million worth of fuel per month, BEC would pay approximately 60 percent of that bill.

The balance can be paid over a specified period of time at 1 percent interest rate."

With the middlemen being sliced out of the pie, the Minister also reported that huge savings are on tap at the gas pumps.

His announcement came as motorists continued to face prices approaching the $4 per gallon mark.

"We’re looking at an average savings of no less than $6 per barrel which equates to approximately in our estimation anywhere from 25 cents to 30 cents on a gallon of fuel," he said.  "That’s the initial cost.  Bear in mind that the oil companies here use their brokerage companies, in Barbados and Jamaica and elsewhere, to purchase fuel from PDVSA, which is where we’re going to get our fuel from.

"By eliminating the middlemen, we save another 25 cents to 35 cents on a gallon of fuel.  In addition to that, Petrocaribe is now in a position by having ships to lift the fuel for you.  In other words, Petrocaribe would send one of its ships to The Bahamas full of fuel emanating from any of the terminals owned by PDVSA, which is the national oil company of Venezuela, thereby saving an additional 5 cents to 10 cents on a gallon of fuel."

Altogether, he claimed the average consumer can look for a savings of anywhere from 65 cents to $1 per gallon on the price of fuel in The Bahamas.

The Minister added, "Keep in mind that we still need to cut the margins by the three major oil companies that import fuel into our country from a high of 33 cents down to around 25 cents to 15 cents per gallon, which is more than enough to enable them to make an appreciable profit margin."

But Minister Miller could not say specifically when the savings will begin to materialize.  He told The Bahama Journal that it will happen as soon as the government gives the green light for the establishment of a national energy corporation.

"The prices at the pumps could be decreased significantly, but we must initiate the national energy corporation to enable us to lift fuel from Venezuela," he said.

Heads of state and energy ministers attended the energy summit from The Bahamas and 14 other nations in the region.

They included Dominican Republic, Jamaica, Belize, Antigua and Barbuda, Barbados, Grenada, St. Kitts-Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname, Cuba, Venezuela and Trinidad and Tobago.

The final agreement said, "Petrocaribe emerges as a new political and commercial initiative based on the conservation of non-renewal and depleteable resources, shared solidarity, and social co-responsibility between peoples, tending to assure access to energy at a just and reasonable price, under the sign of regional energy integration, with a broad vision that touches not only on energy, but also on the social, technological, and culture."

Among those attending the meeting were Venezuelan President Hugo Chavez, and Cuban President Fidel Castro.

Bahamian Leaders Have Always Misread Bahamian Consumers During Boom Times, thus Creating a False Sense of Security and Achievement

An itemized list of the most recent payments shows that virtually no aspect of a consumer’s life is untaxed in The Bahamas

The price of food escalates with each trip to the grocery store in The Bahamas

Consumer’s Corner

CONSUMERS AND ‘KING SOL KERZNER OF ATLANTIS’

By Charles Fawkes

Nassau, The Bahamas

06/04

HOUSE OF LABOUR: With all of the good news coming from ‘King Sol Kerzner of Atlantis’ and his court comprising of no less than the cabinet of Prime Minister Perry Christie, Bahamians can only see the continuation of the Bahamian dream.  Despite this glowing dream presented by Perry Christie and King Kerzner there is always the chance that a nightmare could just be around the corner.  Our leaders have always misread Bahamian consumers during boom times thus creating a false sense of security and achievement.

The recent upsurge in violent crime not withstanding, Bahamians are naturally easygoing peace loving people who would prefer negotiation to confrontation, forgiveness over revenge, and would rather cultivate a friend than create an enemy.  So much so that the common saying is that rather than taking his revenge a Bahamian would elect to “leave you to God”.

If however, you interpret these traits as a sign of weakness you do so at your own peril.  Because, there is a limit to his tolerance – a point beyond which he will not go and his resolve and determination at that point will match anyone’s.

It seems that it is this component of the Bahamian consumer’s personality that is the most difficult for the foreign managers and investors of all resorts properties to comprehend.  They consistently misread the consumers, take liberties and make demands that are totally unacceptable.  They eventually force the consumers and their unions to draw a line in the sand, which the foreign managers/investors still continue to challenge.

Examples in our history of management’s misreading the Bahamian personality are innumerable.  The two classic examples in Bahamian labor history are The Burma Road Riots of 1942 and the General Strike, triggered by the taxi drivers in 1958.  Although in these crises the foreign entities were aided and abetted by the Bahamian White establishment at the time, the underlying principles that were at stake then are the same today.

There is no other area where the consumer’s rights are more under siege than in our largest industry – the Hotel Industry.  And with a political climate more conductive to their design we do not expect much change from the foreign managers/investors for the foreseeable future.  It behooves therefore, Bahamian consumers and their unions to be vigilant and resist all efforts to divide their ranks from within and from without.

Quite often it is not money issues that trigger the consumers to draw the metaphorical line in the sand.  Many times it is the consumer’s dignity; honor and respect that they feel are challenged and trodden upon.

For years as an opposition leader, Perry Christie led a party with no programs, no clear-cut ideology.  All these years, he offered the Bahamian people a hollowed shell, nothing concrete- offering just a dream for sale.  The dream was well designed, carefully packaged and put on the political market.  Most of the Bahamian consumers bought it.

It is just a dream of good houses, fancy cars, quality education, quality living and control of their country.  Like any product, the dream has its price.  The Price is high.  The consumers will have to reject their identity as a class and merge their destinies with that of a new set of oppressors like the Kerzner’s, a set of oppressors who want economic power for themselves and not in the interest of the consuming class.

This is a strange price, because most of the consumers who buy the dream will pay for it with sweat and blood.

The dream however will be kept alive by the Christie’s of this world and thousands of Bahamians will one day wake up to the harsh brutal light of reality.

The bills will come due on the Bahamian dream under Christie’s leadership, just as they came due under Pindling and Ingraham’s dream.

An itemized list of the most recent payments shows that virtually no aspect of a consumer’s life is untaxed.  Some of the costs are direct and immediate.  The price of food escalates with each trip to the grocery store.  A larger percentage each week of a consumer’s wages must go just to maintaining the physical strength to get to the job (if you have a job).  If you don’t have a job, you may be invited to learn to eat air.

And forget about buying a house!  For the very-greedy financers there simply are not enough profits to be made from the long, agonizing repayment of mortgages; thus, the banks have jumped the interest rates so high that home ownership is virtually forbidden.

Effective medical care is equally expensive and even more restricted.  A consumer without an insurance or money may suffer on a hospital’s steps for want of medical attention.

The children of consumers are finishing twelve or more years of school semi-literate, ignorant of their own history and lacking any consciousness.

Denied the necessities of life, unprotected by the government which was supposed to be “of, by and for the people” - but is more clearly than ever the basic weapon for controlling the consuming class, many consumers will turn to the unions as the only organizations which may have the power to save them.

These consumers will find the unions so hobbled by law, so limited by poor leadership that they are mere ghosts of the muscular, vital fighting forces of the fifties.  When they critically examine the right wing parties, they will find nothing worth accepting, they will realize that all of the noise and sweet talk amongst this group of misleaders are just the death rattle of an ebbing era in Bahamian politics.

Continuing this dream under the current setup will mean:

·        Unemployment above 10.8%!

·        Low wages and long hours!

·        Rising Inflation!

·        Poor housing!

·        Dangerously poor sanitation!

·        High rents and greedy landlords!

·        Inadequate water supply!

·        Poor education!

·        Poor medical care!

·        Corrupt and incompetent officials!

·        Political repression and victimization!

·        Foreign control of the best land!

·        Exorbitant prices for imported necessities

·        No development of agriculture!

·        No taxes on the rich or foreign investors!

·        Crime, Drugs, Prostitution and Rape!

However, we don’t have to put up with it forever.  We don’t have to endure the lies and corruption.   We can put an end to foreign domination of our country.  We can set our youth free from crime and unemployment.  We can liberate our women from prostitution.  We can have full employment at decent wages.  Our land and our resources do not have to be controlled by foreign interests.  Our children can have the education they deserve.  Our families can have decent housing and the finest in medical cares.  Other nations have already put an end to exploitation and oppression.  And we can build a just and humane society in the Bahamas also.

Building this kind of society will mean true freedom of speech and religion and true freedom of the press.  Today real freedom belongs only to those few who have the money to control the press and make themselves heard.  But under a new Bahamas, freedom can belong to all and will not be for sale to the few.

It will mean that all people will control the wealth of our country.  The profits that are now going to a few wealthy Bahamians and foreign investors could be available to meet the need of the people.  Instead of mansions and yachts for millionaires, we can have good housing; education and medial care for all.

It will mean an end to unemployment.  Today we have unemployment because those who own everything don’t think they can make enough profit by investing in projects that will provide jobs for all.  But under a new Bahamas, we will need the labor of everyone to meet public needs.

It could mean genuine democracy.  Wealth will not be able to buy political power.  Those with access to wealth will be taxed, and the wealth will be used for the public good.  Those who hold public office will be working and the people, through the right of referendum and recall, will control them.  There could be effective local government in every neighbourhood on every island.  And those who serve in government will be paid a workman’s wage not the exorbitant salaries of today.

Charles Fawkes is President of the National Consumer Association and organizer for the Commonwealth Group of Unions, Inside Labour Columnist for the Bahama Journal, Editor of the Headline News, The ConsumerGuard and The Workers’ Vanguard

The Plight of Bahamian Consumers in The Bahamas

Bahamian consumers are demanding that quality, honestly and integrity become the hallmarks of any administration in The Bahamas

Bahamian Consumers are demanding medical, financial and privacy protection, better safeguards in managed care and responsible standards on global issues like trade, food safety and the environment

Consumers Corner, The Bahamas

An open letter to the Minister of Consumer Affairs- The Hon., Leslie Miller- The Bahamas

By Charles Fawkes

Nassau, The Bahamas

05/04

HOUSE OF LABOUR:  Dear Sir: Almost two years into your first term as Consumer Minister- on behalf of the Bahamian Consumer Movement and as one of its leading spokesmen, I thought we would send you this open letter to express some consumer concerns.  At the beginning of your government’s term we sent a similar letter to your Prime Minister.  However, two years and thousands of words later your Prime Minister has not seen fit to mention the word consumer in any of his long eclectically speeches.  Our remarks to him was reasonable and balanced, therefore, its with some regret we have to report to consumers that he has not seen fit to positively address in any meaningful way the concerns raised in the open letter to him.

You however are a different kettle of fish.  You are directly charged with consumer affairs.  Perhaps, we will have better luck with you.

To be honest minister, we have shadowed you closely since your assumption of office.  When you attended the FTAA conferences we gave our input and pointed out areas we thought you were not sufficiently strong on.  We howled and protested when you signed away oil-drilling rights and gave away the shop to foreign companies to drill our sea and land beds while extracting only 18 percent for the Bahamian people.  Hopefully, you will seek better advice as you develop our National Energy Corporation.  Quite frankly sir, we see quite a contradiction between you wanting to lower the price of gas for consumers- but when faced with the possibility of finding oil in the Bahamas- offered 82 percent to the oil company and keeping 18 percent for the Bahamas.

And Sir while you promote the Natural Liquefied gas investment for the Bahamas, we wish to register cautions given the full ramification of this project.

In today’s Bahamas, consumers are becoming more assertive when expectations are not met.  It would be a mistake for your government to view our movement as a scrappy group of activist, whistleblowers and skeptics.  As you know Bahamian consumers are demanding that quality, honestly and integrity become the hallmarks of any administration in the Bahamas.  Consumers are demanding medical, financial and privacy protection, better safeguards in managed care and responsible standards on global issues like trade, food safety and the environment.  The numbers of conscious consumers are growing on a daily basis and these numbers are putting pressure on the providers of goods and services, through media outreach and socially responsible campaigns to improve the welfare of consumers generally.  Consumers therefore, wish your administration to address the following concerns:

Firstly, consumers are alarmed over the current situation of rising prices in the food stores and at the gas pumps, the high price of low cost housing, the poor delivery and the high cost of poor medical care, the high cost of low level education, mortgage companies robbing consumers of their dream homes, traffic congestion on our streets, police brutality, the rising crime and murder rate in our country, and the unfair practices of the insurance and banking industries.

Secondly, consumers are seeking legislation to provide privacy protection, E Commerce legislation and a savings and lending disclosure act, and an instant funds act.  In view of the add-on interest controversy, consumers insist the local banking institutions shouldn’t be permitted to engage in self-regulation where interest is involved.  A savings and lending disclosure act should also be instituted.  Further, consumers are interested in the following pieces of legislation that would allow them to deal more effectively with the areas of the economy that affect them most.  A real estate disclosure act, and a fair trade disclosure act, a flood insurance act, a home equity act and a home mortgage disclosure act just to name a few.

Your government has agreed to pay interests on security deposits at Batelco, BEC, and the Water Corporations.  After deciding your government arbitrarily said the deposits would be applied to consumer’s bill.  What happened to all of the consultations on this issue?  To date, there is an excess of $39,000,000 in principal alone owed to the consumers in The Bahamas by the Public Corporations and Cable Bahamas.  If we were to add this compound interest at 5% over an average of 20 years for the Public Corporations and 5 years in the case of Cable Bahamas, we would be looking at a cumulative amount of $121,258,000 or an average of $1,810 per household.

The position of the Consumer Movement is that government cannot decide what to do with consumer’s interests.  We would like to see the interests paid from the day the account opened and not as the government is suggesting as of this year.

Additionally, consumers expect a more active consumer protection department from your government than is being demonstrated.  There are too many breaches of consumer’s welfare that go un-addressed.  For example, in the area of product safety we need laws with teeth that stipulate that whatever the products; the providers should take responsibility for avoiding defects.  When they have evidence of defective products they should remove the unsafe products from the market as quick as they sold them in the market in the first place.  Consumers have a right to expect, an obligation to demand that government consumer protection agencies identify and take effective action where there is a major safety problem.  When your protection agencies fail, consumers pay the ultimate prices.

So far minister, we have presented the downside of what has happened to consumer to assist you in shaping consumer friendly policies.  One of the things consumers must fight for is the ending of predatory financial practices; this is one of the most important things we can do as a nation to show that we stand for basic economic fairness and decency.  Instead of driving low and moderate-income families out of the economic mainstream, and into the arms of the “merchants of misery”, let’s make changes that help bring them into the economic mainstream and keep them in.  Consumers in The Bahamas must also curb wasteful over consumption that threatens our environment before its too late.  Research has shown that another sensible way to encourage savings is to rein in wasteful over consumption.  In the current economic climate, consumers are constantly pressured to buy expensive, often unnecessary products and services, and live beyond their means.  We shouldn’t get overly prescriptive about what people should and shouldn’t buy, because individuals needs and tastes vary.  At the same time, if we are honest with ourselves, we will admit there are disturbing consumption practices and habits that have a serious long-term impact.  More broadly, we need to encourage more sustainable consumption practices:

1.  By encouraging manufacturers to design and sell products that are more durable, economical and sustainable.

2.  By promoting informed consumer choice and behavior that looks not just at what to buy, but at how many and how much, and how the product will be used, and whether it can be disposed of in a satisfactory manner when useful life is over.

3.  By creating government regulatory and economic policies and incentives that support – and in certain cases require – these changes among manufactures, providers and consumers.  Finally we need to be global stewards of the earth’s resources, and ensure that our consumption practices do not undermine the living standards of consumers in other countries, or those of future generations.

Minister, it was not our intention to make this open letter too long, you will appreciate however, that you are “the Consumer Minister” and Bahamians are waiting to give you an ear full.

In conclusion minister, one of the eight basic rights of consumers enshrined in the United Nations is the right to choose.  For now, Bahamian consumers have chosen your party as the governing one.

Through this letter the consumer’s movement has chosen in your second year of office to inform you about our many concerns.

To summarize, for our system to work- we need strong public watchdogs, which include both government agencies and the consumer movement itself.  We need to make investing in an effective consumer protection infrastructure a national priority, and we need to consider how this infrastructure can be improved and modernized.  We need to help families meet their basic needs, and beat back predatory financial practices, so consumers will be able to live in dignity and save for the future.  And we need to do more to curb wasteful over consumption practices that threaten the environment.

Therefore, minister we wish to pledge you our full support on all consumer matters.  With that we will close with a word of caution, we have taken this opportunity to talk with you in your second year of your first term, and as consumers we hope to hear from you soon; otherwise, like we have said to other consumer ministers in the past, lets meet to discuss the way forward, or we will meet you in the streets and in the ballot boxes- and we assure that it will be the consumers that will emerge still standing.

Charles Fawkes is the President of the National Consumer Association and organizer for the Commonwealth Group of Unions, Inside Labour columnist for the Bahama Journal, Editor of the Headline News, The Consumerguard and the Worker’s Vanguard