An open letter to the Managing Director of Scotiabank Bahamas
Dear Sir or Madame:
I was awfully disappointed in your service at your Bay
street Branch today, where I was harassed and denied great care by your
security officer at the door and a young male customer service representative;
who insisted that I will only be served if I took my hat off.
I have also executed transactions at the Royal Bank Bay
Street Branch and Bank of The Bahamas on Shirley Street today, and I was given
outstanding service and care by the good staff at those two banks - with my hat
on.
I thought banking was your business, but it looks like
Scotiabank Bahamas is more occupied with the discrimination of certain
customers rather than good old banking.
A policeman entered your Bank while I was being treated like an idiot
and second class citizen. I asked the
security if he will be telling the police officer to take his hat off too. He replied: “You ask him”.
The security officer then went to the counter to instruct
the customer service reps to not serve me if I still had my hat on. When it was my time to be served, I ended-up
at a wicket with a beautiful and friendly lady employee who apparently did not
get the message to not serve the hat-wearing me; then, the young male customer
service rep joined her, and halted the transaction! I then took my hat off momentarily as I
really did not have time to be wasting in Scotiabank with foolishness.
The transaction proceeded and I put my hat back on. The young male employee then told me that he
would like to talk with me afterwards; so, he proceeded to the lobby area to
wait on me to complete my transaction.
I had no time to waste with the young lad, but I whispered
to him while proceeding to the exit, that the big bank robbers are the
employees themselves. Go and make sure
that Scotiabank Bahamas money is safe from the crooks that might be operating
big-time within.
Dennis Dames
March 27, 2014
